NearMe vehicles operate based on the day's schedule. Even in the case of flight delays, if you are not present at your scheduled boarding time, we cannot wait as it would affect subsequent operation schedules. We appreciate your understanding. In case of flight delays (arrival delays only)/cancellations, we offer a full refund. Please refer to the instructions below. The refund will be processed within approximately 3 business days after completing the following procedures.

Please note that cooperation with flight changes due to overbooking (cooperation with the Flex Traveler system) is not eligible for refund. Thank you for your understanding in advance.

Refund flow

• If you cannot get on the train, please cancel from My Page first.

  

• Please prepare a delay certificate (or an image that shows the delay).

• Check History. Click the link at the bottom of the screen.

  

• Please attach the image of the certificate you obtained and apply for delay/cancellation.

  

  Once your questions are answered, enjoy a comfortable airport transfer with NearMe's Airport Shuttle.

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  	<a href="<https://app.nearme.jp/en_us/airport-shuttle/>">
  <b><font size="4">Check price and book</font></b></a>
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